T&C's
ABOUT
Luminouslane.com.au is a website operated by Luminous Lane, registered in Australia under ABN 14471855155.
WEBSITE
The site reserves the right to withdraw or amend the products or services provided without notice and will not be liable if the site is unavailable for any reason. From time to time, access to some parts or the entire site may be restricted.
PRICING
Prices displayed on the site are in Australian Dollars (AUD), US Dollars (USD) and UK Pounds (GBP) depending on your region, and subject to change upon posting or notification. While the site attempts to ensure that all prices quoted are accurate, errors may occur. In such cases, the site will inform the customer as soon as possible and provide the option of reconfirming the order at the correct price or canceling it. The site reserves the right not to sell the product at the incorrect (lower) price if the pricing error is an obvious typographical or arithmetical inaccuracy.
ORDERS
Once an order has been placed, the customer will receive an email acknowledging the details of the order. This email is not an acceptance of the order, and the contract between the customer and the site will be completed upon acceptance by the site and dispatch of the goods. The site reserves the right not to accept an order if payment authorisation is unavailable, the item ordered is out of stock, or the customer does not meet eligibility criteria.
All orders are subject to product availability. In the event of supply difficulties, the site may offer substitute products of an equal or higher quality and value. The site reserves the right to withdraw any product from the site at any time and to refuse to process or accept an order at its discretion.
Commentary and other materials posted on the site are not intended to be relied upon as advice. The site disclaims all liability and responsibility arising from any reliance placed on such materials. The site attempts to describe products and services accurately, but does not warrant that the descriptions, information, or other content are accurate, complete, reliable, current, or error-free, nor does it make any warranty about the standard or quality of any product offered.
SHIPPING
At LUMINOUS LANE, we work with a range of courier companies, carefully selected based on the needs of each order and its destination. Our courier partners include Australia Post, UPS, FEDEX, and DHL, among others. Shipping times can vary depending on a variety of factors such as order requirements and location. If you need your items urgently, please contact our support team at neon@luminouslane.com.au for an estimated delivery time frame.
Please keep in mind that once your items have left our warehouse, whether overseas or in-house, any risks associated with shipping, such as loss or damage, become the responsibility of the client. LUMINOUS LANE cannot be held liable for any such issues.
TAX & DUTIES
For international shipments, it is the client's responsibility to pay for any customs and duties charged by the country of destination. It's important to note that sometimes no tariffs or duties are applicable, but clients should confirm with the relevant customs service for the specific country. LUMINOUS LANE is not responsible for these costs or any delays caused by customs. Unfortunately, we cannot offer refunds for items that do not reach their destination by a specific date due to delays in shipping.
INVOICES
Please note that our invoices are in AUD (Australian Dollars), and LUMINOUS LANE is not liable for any currency exchange costs.
RETURNS
At LUMINOUS LANE, we take pride in creating custom designs just for you. Due to the unique and personalised nature of our products, we do not offer returns or exchanges for change of mind. However, we recognise and respect the rights and obligations under Australian Consumer Laws. Please note that we will not accept returns for items that are considered "change of mind."
FAULTY OR INCORRECT ITEMS
Before shipping out our products, we conduct thorough quality checks to ensure that they meet our high standards. However, if you receive a damaged item, we kindly ask that you do not use it and instead take photos and send them to NEON@LUMINOUSLANE.com.au within 24 hours of receiving the product.
If you believe that you received the wrong order or that there is an issue with your order, please reach out to us at NEON@LUMINOUSLANE.com.au within 24 hours of receiving the items, and we will work with you to find a solution.
PRIVACY POLICY
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.